Frequently asked questions
Who is Big Kiosks for?
Anyone deploying or managing digital kiosks (check-in terminals, digital signage, info displays) who wants to avoid manual, per-device configuration and on-site visits for updates. Typical users are business owners and IT admins (billing and config), installers (enrollment), and operations (monitoring).
What’s included in the free tier?
The free tier includes the same features as paid plans: enrollment, profiles, versioning, rollback, telemetry, team roles, URL allowlist, and audit log. The only limit is the number of enabled kiosks (up to 5). No credit card required to start.
How does enrollment work?
In the dashboard you add a kiosk and get a one-line install command that contains a time-limited enrollment token. You run that command once on each Ubuntu device (as root). The script installs the agent, enrolls the device with the server, and applies the profile you assigned. The kiosk then appears in your dashboard and checks in every 60 seconds.
How do config updates get to the kiosks?
When you change a profile (e.g. URL or settings), a new version is created. Each kiosk assigned to that profile receives the new config on its next check-in (about once a minute). No on-site visit or manual push required.
What happens when a kiosk is offline?
The agent keeps the last good config on disk. If the network is down, the kiosk continues running on that cached config so the screen doesn’t go blank. After an extended outage, it can revert to a safe default. When the network is back, the agent resumes check-ins and pulls the latest config.
How do I upgrade or change my plan?
Log in to the app and go to Billing. You’ll see your current plan and can upgrade to a higher tier. Billing is prorated. You manage subscription and payment there.
What kind of support do you offer?
Documentation and this FAQ cover getting started, install, profiles, and common issues. For technical or billing questions, contact us through the app or the support channel provided in your account.